Archives For Christine Baker

Author Information: Manuel Padilla Cruz, Universidad de Sevilla, mpadillacruz@us.es.

Padilla Cruz, Manuel. “On the Successfulness of Venting and Its Venues.” Social Epistemology Review and Reply Collective 8, no. 2 (2019): 39-48.

The pdf of the article gives specific page references. Shortlink: https://wp.me/p1Bfg0-46P

Image by Emery Way via Flickr / Creative Commons

 

This article continues the points from Padilla-Cruz, Manuel. “On the Pragmatic and Conversational Features of Venting: A Reply to Thorson and Baker.” Social Epistemology Review and Reply Collective 8, no. 2 (2019): 21-30.

And the author ultimately replies to Juli Thorson & Christine Baker (2019) Venting as Epistemic Work, Social Epistemology, DOI: 10.1080/02691728.2018.1561762.

In their recent paper “Venting as epistemic work”, Juli Thorson and Christine Baker (2019: 5) depict venting as a face-to-face action. They deem it to differ from consciousness-raising in that the audience of a venting episode may already have their consciousness raised about some state of affairs. Its importance is claimed to reside in its emotional helpfulness: it enables venters to make “[…] sense of the tangled thoughts and feelings” resulting from the epistemic injustice originating it (Thorson and Baker 2019: 6).

Venting succeeds, the authors argue, when the audience understand testimonial and hermeneutical injustices, even if implicitly, and have “[…] the right kind of standpoint” (Thorson and Baker 2019: 4). This facilitates recognition of the venter’s credibility and may prompt the audience to initiate epistemic work by undertaking the appropriate remedial action to eradicate the epistemic injustice in question.

Such a remedial action may simply amount to a re-assessment of the venter’s epistemic personhood. However, venting may be risky and be likely to cause further epistemic damage, Thorson and Baker (2019: 5-6) aver, if someone vents to the wrong person, i.e., a person who has already undermined or is prone to undermine her epistemic personhood.

In a previous paper, I have addressed the pragmatic and conversational features that enable an adequate and precise characterisation of venting (Padilla Cruz 2019). For it to spark off epistemic work, venting must certainly meet certain requisites, which unveil its felicity conditions (Searle 1969). In terms of propositional content, venting must focus on a recent or past state of affairs. While its preparatory condition establishes that the venter must assess the state of affairs as negative or unfair to herself, its sincerity condition determines that the venter must genuinely believe the state of affairs to be detrimental to herself.

Finally, its essential condition sets that venting must be an attempt by the venter to have her audience recognise that the state of affairs in question has affected her negatively and given rise to a variety of feelings like indignation, anger, disappointment, anxiety, etc.

However, a series of issues still deserve consideration in order to gain a fuller understanding of why venting can result in epistemic work:

  • What does having “the right kind of standpoint” involve?
  • When or why may venting actually be dangerous?
  • Can the interactional locus of venting be limited to face-to-face interaction?

The first issue will be tackled from the angle of Relevance Theory (Sperber and Wilson 1986/1995; Wilson and Sperber 2002, 2004), a cognitive pragmatic model that considers the linguistic properties of utterances and the mental operations that they trigger during comprehension. The second issue will be dealt with from an anthropological angle, some notions coming from psychology and the sociocultural or sociolinguistic branch of pragmatics. More specifically, part of the discussion will rely on concepts and viewpoints contributed by politeness theories, which centre on human verbal action, its conflict-generating or aggressive potential, and how this is softened or redressed. The last issue will be tackled from the perspective of digital discourse analysis, which looks into communicative behaviour through the new technologies and how these are exploited for various social practices and purposes. To conclude, in addition to summarising some of the views and ideas this reply presents, some suggestions for further research will be given.

On the Achievement of the Effects Associated With Venting

Thorson and Baker (2019) simply state that venting may result in epistemic work when the audience have “the right kind of standpoint” but they do not duly explain what they take such a standpoint to amount to. This is something that may be done from a cognitive angle by relying on a pragmatic framework concerned with what the human mind does when processing intentional stimuli like utterances: Relevance Theory (Sperber and Wilson 1986/1995; Wilson and Sperber 2002, 2004). In particular, the effect attributed to venting may be accounted for on the basis of the relevance-theoretic notions of cognitive environment, mutual cognitive environment and metarepresentation.

Individuals represent reality mentally by constructing assumptions or forging beliefs, and store those that they regard as true. When a state of affairs actually is, or is likely to be, mentally represented, it becomes manifest to an individual, since he in effect entertains, or may entertain, (a) belief(s) about it. The whole set of beliefs about states of affairs that he entertains makes up his cognitive environment (Sperber and Wilson 1986/1995: 39). Although cognitive environments are highly idiosyncratic, those of two or more individuals may be similar in some respects, i.e. as regards their contents. If this happens, those individuals share a mutual cognitive environment (Sperber and Wilson 1986/1995: 42).

The information that individuals process and mentally represent interacts with already stored information in three ways: by lending support to and strengthening old information, by contradicting and subsequently eliminating it, or by yielding new information that can only be derived from the joint interaction of both old and recently processed information. New information coming from such an interaction amounts to contextual implications (Sperber and Wilson 1986/1995: 108).

On the other hand, utterances are public –i.e. perceptible, audible– representations of either other private representations –i.e. thoughts, beliefs– or other public ones –i.e. utterances produced by other individuals. Therefore, utterances are metarepresentations of the speaker’s own thoughts, but they can also be used to metarepresent the thoughts attributed to other individuals or the utterances that they (might) have produced.

In the former case, utterances are descriptive metarepresentations; in the latter, they are attributive metarepresentations, as long as there is an (easily) identifiable source of those thoughts or utterances. Furthermore, when utterances attributively metarepresent other individuals’ thoughts or words, speakers can also express their own attitudes towards the metarepresented content. The range of attitudes that they can express includes dissociative, endorsing or questioning ones. Expression of any of them renders utterances echoic metarepresentations (Wilson 1999; Noh 2000; Sperber 2000).

In heavy-load venting episodes where the audience know nothing about the complainable beforehand, the venter descriptively metarepresents her own thoughts and thus makes manifest to the audience assumptions amounting to new information. If the audience sense that the beliefs about the complainable that they forge are similar to those of the venter and experience similar feelings about it, there arises a cognitive mutuality or similarity between their respective cognitive environments, which is indispensable for those individuals to share a common or similar viewpoint. Such a cognitive mutuality will increase if the venter and her audience feel that they (can) further derive similar contextual implications from the beliefs manifest to themselves (Padilla Cruz 2010, 2012).

It is when such a cognitive mutuality or similarity between the venter and the audience’s respective cognitive environments is perceived that venting creates the necessary condition leading to epistemic work: the audience is acquainted with a situation, how someone experiencing it feels, its potential consequences and, eventually, how to fight it. When the audience is unaware of a problematic or unfair situation beforehand, this would be what must happen for them to have the right standpoint and be ready to undertake epistemic work.

In turn, when the audience already knows about an unfair situation and the venter is conscious of this, venting does not only metarepresent and make manifest the venter’s beliefs, but also attributively metarepresents beliefs already manifest to the audience. Similarity between the venter and the audience’s respective cognitive environments already exists, so these intersect in some respects: there is shared information or knowledge about what is vented.

Additionally, both the venter and her audience would realise that they do share (a) common negative attitude(s) towards the vented state of affairs. Hence, the venter may also simultaneously express, in addition to any of the negative attitudes characteristic of venting, a further one of endorsement with that of anger, frustration, wrath, etc., which she is certain that the audience also hold towards the state of affairs in question (Padilla Cruz 2007, 2008, 2010).

Consequently, when the audience are familiarised with what is vented, the venter may signal “the right kind of standpoint” by attributively metarepresenting beliefs already entertained by the audience, expressing her own negative feelings and simultaneously endorsing those of the audience. Such an endorsement is essential for venting to incite epistemic work because it indicates the alignment of the participants in the verbal episode as regards their viewpoints and feelings about the vented unjust state of affairs (Padilla Cruz 2010, 2012).

Why May Venting Be Dangerous?

Through heavy-load venting the venter achieves cognitive mutuality with her audience, whereas in maintenance venting such a mutuality already exists because the venter and her audience’s respective cognitive environments intersect in some respects. Venting, however, may be dangerous, and Thorson and Baker (2019) suggest that this may be the case when someone vents to the wrong person. If so, that person may inflict further epistemic damage.

The cognitive underpinnings of this undesired effect of venting are to be found mainly in an absence of cognitive mutuality, precisely. In other words, the venter and her audience’s cognitive environments not only do not intersect, but are different and perhaps (radically) opposed. To put it differently, the assumptions about the complainable which are manifest to the venter and her audience or the beliefs that these entertain do not match. As a result, the venter’s action becomes conflictive, in Leech’s (1983) terms: it questions, challenges or even attacks the audience’s viewpoint. Or, in Brown and Levinson’s (1987) view, her action amounts to an act threatening the audience’s face.

From an anthropological perspective, individuals are endowed with two quintessential attributes: rationality and face. The latter is the private and public self-image that every competent member of a sociocultural group claims for himself or herself (Goffman 1959, 1967). It is a rather vulnerable, two-sided personal attribute consisting of positive face, or the desire to be liked, appraised and admired, and feel that one’s actions are perceived as desirable or adequate by other people, and negative face, or the desire not to be questioned or challenged, and feel that one’s freedom of action is not curtailed by other people or their actions (Brown and Levinson 1987: 101, 129).

Threats to face stem from an individual’s own actions but also from other people’s actions, so that individuals may put at risk their own positive and negative face, but also those of other individuals at the same time.

Face is a complex and non-stable personal attribute liable to constant (re-)negotiation actions. Its more specific components may even be defined culturally (Arundale 1999). According to Spencer-Oatey (2000, 2008), face may even include what she labels quality face, which is linked to an individual’s skills, capacities, role, job, etc., and identity face, which is connected with the individual’s self-ascription to a sociocultural group, self-delineation, values, beliefs, ideology, viewpoints, etc.

When something is vented to a person with differing ideas or views, the venter is somehow challenging that person’s ideas or views, and thus challenging that person’s identity face. Or, following Brown and Levinson (1987), the venter threatens her audience’s positive face, as their viewpoints, ideas or beliefs about a state of affairs may be implicitly suggested not to be desirable, right or adequate. Venting, then, becomes a face-threatening act.

The reason why such challenge or threat arises is to be found in two psychological traits. On the one hand, confirmation bias or perseverance of belief (Klayman 1995). This is the human tendency to tenaciously adhere to beliefs obtained or conclusions drawn by one’s own means and for which enough supportive evidence is thought to exist. Confirmation bias makes individuals reluctant to abandon beliefs that they think are well rooted or well founded on evidence or reason.

As a consequence, individuals become or remain egocentric –the other psychological trait– and almost blindly trust their own set of beliefs without further questioning and do not admit other individuals’ perspectives. This may also explain why when something is vented to someone, venting may turn out dangerous: the hearer might not be open to differing views and ready to accept criticism, and would perceive the venter’s action as an attack. To it, he would react with some sort of counterattack intended to affirm and secure a safe epistemic position where his beliefs remain unquestioned.

On the Face-to-Face Nature of Venting

Paradoxically, even though the example of venting with which Thorson and Baker (2019) begin their discussion is an e-mail received by one of them, they contend that successful venting must be a face-to-face activity. In other words, venting must occur in situations characterised by the interlocutors’ physical co-presence, where there is immediacy, sequentiality and synchronicity in their verbal contributions (Biber 1988).

Such a claim is excessively restrictive and ignores other advantageous, more recent, less traditional, less text-based forms of communication where those four features of conversational interaction need not be indispensable: computer-mediated communication –e-mailing, instant messaging, blogs, discussion forums, message boards or websites[1]– mediated social networks –Facebook, Twitter or Instagram, to name but some– or the many applications for instant texting.

Venting needs not solely occur in face-to-face contact, but could also be successfully accomplished through any of these new technologies, which greatly facilitate visibility or exposure by reaching larger audiences (Signorelli 2017: 4). Indeed, venters could benefit from what these new technologies now offer in order not to simply achieve their goals, but also to increase the impact of their action and secure the desired reaction(s).

The advent and consolidation of new technologies like the computer decades ago, and the mobile phone or the smartphone more recently, gave rise to new forms of communication that rapidly spread and became new sites for a plethora of social practices (Androutsopoulos 2011: 281). As the technologies were developed and updated to satisfy further social, interactive needs, such forms of communication massively gained adept users and these introduced new conventions and ways of interacting: acronyms, lack of punctuation, new opening or closing formulae, innovative address forms, briefness in messages, etc. (Gains 1999; Wellman and Haythornthwaite 2002; White 2014).

As a result, communication was progressively deprived of its traditional defining features. Their absence may involve disadvantages and increase the probability of misunderstanding, above all when certain new conventions are unknown (Economidou-Kogetsidis 2011, 2016; Padilla Cruz, forthcoming), but the new technologies have attempted to overcome them by facilitating an incredibly rich variety of communicative resources that endow interaction through them with an additional characteristic: multimodality.

For instance, texting or messaging tools incorporate a wide range of emoticons enabling the expression of psychological states (Yus Ramos 2014) and offer the possibility of sending images, videos or voice notes. Similarly, e-mail servers, websites, blogs, discussion forums and message boards allow various formats for attachments and postings –textual and (audio)visual– which enable addition of photographs, drawings, videos, recordings, presentations, etc.

Moreover, discussion forums and message boards permit diverse participants to make their contributions or replies to a particular message, thus generating polylogues. All these resources are not only exploited by the users in order to make their informative intention[2] clearer or to secure correct understanding by helping other users visualise something, but also affect how users carry out their various social practices in the distinct venues that the new technologies offer. As a consequence, specific genres have been reshaped and redefined.

Each of the new technologies may be an excellent venue for venting and any communicative resource may be exploited for venting. Indeed, photographs, videos or drawings may become the first, initial contribution to a potential technology-mediated exchange that will actually unfold when (an)other participant(s) react(s) by means of a reply, further comments, postings, etc.

Subsequent reactions may give rise to polylogues, threads, (mass) forwarding, sharing, etc. Accordingly, it is possible to vent not just orally or textually through more traditional verbal means or written media, but also by displaying videos, posting comments, sharing pictures, etc. Venting, then, can also be multimodal and polylogal.

In this respect, Signorelli (2017) has shown how members of an online community subvert dominant discourses concerning obesity through their messages. Similarly, Garcés-Conejos Blitvich (2018) has also explained how a user of the new technologies took advantage of them in order to denounce the unfair, prejudiced and racist behaviour of a customer at a service encounter.

Smartphone in hand, the user recorded the customer’s offensive, denigrating and abusive words on site and posted the video, which was viewed and shared by several other users. This sparked off an impressive number of furious comments and reactions that resulted in the customer being prosecuted for misconduct, abuse and racism.

Conclusion

When the audience is not previously acquainted with the topic of venting, the venter metarepresents and makes manifest her own viewpoints, and voices her negative feelings with a view to achieving cognitive mutuality with her audience. If the audience is already aware of its topic, the venter metarepresents the thoughts and ideas that she attributes to them, and endorses their negative feelings.

Thus, the venter hints that cognitive mutuality between her and the audience actually exists. Cognitive mutuality increases when the audience feel that they can draw contextual implications that are similar to those that the venter can draw.

Cognitive mutuality is essential for achieving the pursued effects through venting, as it involves an alignment between the venter and her audience. If their cognitive environments are not mutual and do not intersect in any respect, venting may be perceived as a questioning of the audience’s ideas, ultimately threatening their identity. This is why venting may be dangerous and lead to further epistemic damage: the audience may attempt to secure their epistemic position by counterattacking.

Venting cannot be limited to traditional forms of social interaction such as face-to-face verbal communication or written communication. On the contrary, it may appear in more recent technology-mediated forms of communication, which potential venters can certainly take advantage of with a view to reaching larger audiences and magnifying its impact. The new and fascinating challenge that pragmatists, analysts of mediated discourse and communication, researchers in the new technologies and social epistemologists interested in venting now face is to examine and account for the dynamics of newer technology-based forms of venting and their contribution to fighting and eradicating injustices and inequalities.

Future research could look into the characteristics of and constraints on multimodal and polylogal venting, and ascertain their effectiveness. Scholars could additionally examine strategies and techniques deployed in order to increase the exposure of vented states of affairs and the (dis)advantages of specific media or venues. It could also be illuminating to investigate if venting can blend with or shade into other actions such as shaming.

These are just some avenues for future research which will surely shed much light onto this social and epistemic practice and its consequences, and widen our understanding thereof.

Contact details: mpadillacruz@us.es

References

Androutsopoulos, Jannis. “From Variation to Heteroglossia in the Study of Computer-mediated Discourse.” In Digital Discourse: Language in the Media, edited by Crispin Thurlow and Kristine Mroczek, 276-298. Oxford: Oxford University Press, 2011.

Arundale, Robert. “An Alternative Model and Ideology of Communication for an Alternative to Politeness Theory.” Pragmatics 9 (1999): 119-153.

Biber, Douglas. Variation across Speech and Writing. Cambridge: Cambridge University Press, 1988.

Brown, Penelope, and Stephen C. Levinson. Politeness. Some Universals in Language Usage. Cambridge: Cambridge University Press, 1987.

Economidou-Kogetsidis, María. “‘Please Answer Me as Soon as Possible’:  Pragmatic Failure in Non-native Speakers’ E-mail Requests to Faculty.” Journal of Pragmatics 43 (2011): 3193-3215.

Economidou-Kogetsidis, María. “Variation in Evaluations of the (Im)Politeness of Emails from L2 Learners and Perceptions of the Personality of their Senders.” Journal of Pragmatics 106 (2016): 1-16.

Gains, Jonathan. “Electronic Mail –A New Style of Communication or just a New Medium?: An Investigation into the Text Features of E-mail.” English for Specific Purposes 18, no. 1 (1999): 81-101.

Garcés-Conejos Blitvich, Pilar. “Smart Mobs, Cyber Public Shaming, and Social Justice”. Plenary talk delivered at the 11th International Conference on (Im)Politeness. University of Valencia, Spain.

Goffman, Erving. The Presentation of Self in Everyday Life. New York: Doubleday, 1959.

Goffman, Erving. Interactional Ritual: Essays on Face to Face Behavior. New York: Garden City, 1967.

Klayman, Joshua. “Varieties of Confirmation Bias.” In Decision Making from a Cognitive Perspective. The Psychology of Learning and Motivation, edited by Jerome Busemeyer, Reid Hartie and Douglas L. Medin, 385-418. Vol. 32. New York: Academic Press, 1995.

Leech, Geoffrey. Principles of Pragmatics. London: Longman, 1983

Noh, Eun-Ju. Metarepresentation. A Relevance-Theory Approach. Amsterdam: John Benjamins, 2000.

Padilla Cruz, Manuel. “Metarepresentations and Phatic Utterances: A Pragmatic Proposal about the Generation of Solidarity between Interlocutors.” In Current Trends in Pragmatics, edited by Piotr Cap and Joanna Nijakowska, 110-128. Newcastle upon Tyne: Cambridge Scholars Publishing, 2007.

Padilla Cruz, Manuel. “Mindreading and the Communicative Functions of Phatic Utterances.” In Modern Developments in Linguistics and Language Teaching, edited by Tatiana Dubrovskaya and Yrina Kitayeya, 141-146. Moscow: MNEPU (Penza Branch), 2008.

Padilla Cruz, Manuel. “Metarepresentation and Indirect Complaints: A Relevance-Theoretic Approach.” In In the Mind and across Minds: A Relevance-theoretic Perspective on Communication and Translation, edited by Ewa Wałaszewska, Marta Kisielewska-Krysiuk and Agnieszka Piskorska, 167-187. Newcastle upon Tyne: Cambridge Scholars Publishing, 2010.

Padilla Cruz, Manuel. “Metarepresentation, Attitudinal Utterances and Attitude Combination: A Relevance-theoretic Approach.” In Relevance Studies in Poland. Volume 4: Essays on Language and Communication, edited by Agnieszka Piskorska, 75-88. Warsaw: Wydawnictwa Uniwersytetu Warszawskiego, 2012.

Padilla Cruz, Manuel. “Pragmatics and Discourse Analysis.” In The Encyclopedia of Applied Linguistics, edited by Carol A. Chapelle, 1-6. Hoboken, N.J.: John Wiley & Sons, 2015.

Padilla Cruz, Manuel. “On the Pragmatic and Conversational Features of Venting. Reply to Thorson and Baker.” Social Epistemology Review and Reply Collective 8, no. 2 (2019): 21-30.

Padilla Cruz, Manuel. “El malentendido.” Forthcoming.

Searle, John. Speech Acts. An Essay in the Philosophy of Language. Cambridge: Cambridge University Press, 1969.

Signorelli, Julia A. “Of Pumpkin Spice Lattes, Hamplanets, and Fatspeak: The Venting Genre as Support and Subversion on Reddit’s r/Fatpeoplestories.” MA diss., The University of North Carolina at Charlotte.

Spencer-Oatey, Helen D. (ed.) Culturally Speaking. Managing Rapport through Talk across Cultures. London: Continuum, 2000.

Spencer-Oatey, Helen D. (ed.) Culturally Speaking: Culture, Communication and Politeness Theory. London: Continuum International Publishing Group, 2008.

Sperber, Dan (ed.). Metarepresentations: A Multidisciplinary Perspective. Oxford: Oxford University Press, 2000.

Sperber, Dan, and Deirdre Wilson. Relevance. Communication and Cognition. Oxford: Blackwell, 1986.

Sperber, Dan, and Deirdre Wilson. Relevance. Communication and Cognition. 2nd edition. Oxford: Blackwell, 1995.

Thorson, Juli, and Christine Baker. “Venting as Epistemic Work.” Social Epistemology. A Journal of Knowledge, Culture and Policy (2019).

Wellman, Barry, and Caroline Haythornthwaite (eds.). The Internet in Everyday Life. Oxford: Blackwell, 2002.

White, Jonathan. “Standardisation of Reduced Forms in English in an Academic Community of Practice.” Pragmatics and Society 5, no. 1 (2014): 105-127.

Wilson, Deirdre. “Metarepresentation in Linguistic Communication.” UCL Working Papers in Linguistics 11 (1999): 127-161.

Wilson, Deirdre, and Dan Sperber. “Relevance Theory.” UCL Working Papers in Linguistics 14 (2002): 249-287.

Wilson, Deirdre, and Dan Sperber. “Relevance Theory.” In The Handbook of Pragmatics, edited by Larry Horn and Gregory Ward, 607-632. Oxford: Blackwell, 2004.

Yus Ramos, Francisco. “Not All Emoticons Are Created Equal.” Linguagem em (Dis)curso 14, no. 3 (2014): 511-529.

[1] In technical terms, the difference between a discussion forum and a message board is that the former contains chains of comments on an issue or topic that may be read in block, while the latter organises contributions in thematic groups that can be selected by users.

[2] An individual’s informative intention is the intention to make manifest a specific set of assumptions, i.e. the intention to transmit a specific message (Sperber and Wilson 1986/1995).

Author Information: Manuel Padilla-Cruz, Universidad de Sevilla, mpadillacruz@us.es.

Padilla-Cruz, Manuel. “On the Pragmatic and Conversational Features of Venting: A Reply to Thorson and Baker.” Social Epistemology Review and Reply Collective 8, no. 2 (2019): 21-30.

The pdf of the article gives specific page references. Shortlink: https://wp.me/p1Bfg0-46B

Image by Rolf Dietrich Brecher via Flickr / Creative Commons

 

Juli Thorson and Christine Baker have recently set the spotlight on a verbal activity which, in their view, may yield rather positive outcomes in oppressive or discriminating environments: venting. This is claimed to play a significant role in fighting epistemic damage.

Although their discussion is restricted to cases in which women vent to other women who are acquainted with unfair epistemic practices in the asymmetrical and hierarchical social groups to which they belong, in “Venting as epistemic work” the authors contend that successful venting can make people aware of oppressive social structures, their place in them and possible solutions for the epistemic damage that those structures cause.

As a result, venting enables individuals to regain trust in their epistemic practices, author knowledge, and accept their own epistemic personhood (Thorson and Baker 2019: 8).

Damage, Personhood, and Venting

Thorson and Baker’s (2019) argumentation relies on two crucial elements. On the one hand, the notion of epistemic damage, which, in an analogous way to Tessman’s (2001) concept of moral damage, is defined as a harm curtailing an individual’s epistemic personhood. This is in turn described as the individual’s “[…] ontological standing as a knower”, “[…] the ability to author knowledge for [oneself]” (Thorson and Baker 2019: 2), or, in Borgwald’s words, “[…] the ability to think autonomously, reflect on and evaluate one’s emotion, beliefs, desires, and to trust those judgments rather than deferring to others” (2012: 73).

Epistemic damage hampers the development of a person’s knowledge-generating practices and her self-trust in her ability to implement them (Thorson and Baker 2019: 2).[1] It is inflicted when someone cannot assert her epistemic personhood because she fears that what she says will not be taken seriously. Consequently, the victim suffers testimonial smothering (Dotson 2011) and gets her self-trust diminished and her epistemic personhood undermined.

On the other hand, the authors’ argumentation is based on a differentiation of venting from both complaining and ranting. These three verbal actions are depicted as contingent on the presence of an audience, expressing “strong feelings” and conveying “agitation about some state of affairs or person” (Thorson and Baker 2019: 3), but neither complaining nor ranting are believed to involve expectations for a change in the state of affairs that gave rise to them.

Complaints, the authors say, may be left unaddressed or the solution proposed for their cause may turn out unsatisfactory and leave it unfixed, while ranting is “a kind of performance for someone” (Thorson and Baker 2019: pp.) where the ranter, far from engaging in conversation, simply exposes her views and expresses anger through a verbal outburst without concern for an ensuing reaction. Venting, in contrast, is portrayed as a testifying dialogical action that is typically performed, Thorson and Baker (2019: 4-5) think, in face-to-face interaction and where the venter does have firm expectations for subsequent remedial action against a state of affairs: denied uptake, sexist comments, silencing or undermining of cognitive authority, to name but some.

By expressing anger at (an)other individual(s) who wronged her or frustrated confusion at their actions, the venter seeks to make her audience aware of an epistemic injustice –either testimonial or hermeneutical– which negatively affects her epistemic personhood and to assert her own credibility.

Thorson and Baker (2019: 7) also distinguish two types of venting, even if these are not clear-cut and range along a continuum:

  1. Heavy-load venting, which is a lengthy, time-consuming and dramatic activity following a serious threat to epistemic personhood increasing self-distrust. It aims for recognition of credibility and reaffirmation of epistemic personhood.
  2. Maintenance venting, which is a “honing practice” requiring less epistemic work and following situations where there are “lack of uptake, dismissal, or micro-aggressions” (Thorson and Baker 2019: 7). Its goal is reinforcement or maintenance of epistemic personhood.

Despite their valuable insights, a series of issues connected with the features defining venting and characterising its two types deserve more detailed consideration in order to gain a fuller understanding of the reasons why venting can actually have the positive effects that the authors attribute to it.

Firstly, its ontology as a verbal action or speech act (Austin 1962; Searle 1969) needs ascertaining in depth with a view to properly delimiting it and adequately differentiating it from other related actions. Secondly, in addition to length and goal, a further criterion should be provided so as to more accurately characterise heavy-load and maintenance venting. Addressing the first issue will help unravel what venting really is and how it is accomplished, while dealing with the second one is fundamental for capturing the subtleties individuating the two types of venting.

What follows addresses these issues from two disciplines of linguistics: pragmatics to a great extent and conversation analysis to a lesser extent. The former, which is greatly indebted to the philosophy of language, looks into, among others, how individuals express meaning and perform a variety of actions verbally, as well as how they interpret utterances and understand meaning.

More precisely, the issues in question will be accounted for on the grounds of some postulates of Speech Act Theory (Austin 1962; Searle 1969) and contributions on complaints made from this framework. Conversation analysis, in turn, examines how individuals structure their verbal contributions with a view to transmitting meaning and how conversational structure determines interpretation. Although Thorson and Baker (2019) admit that an analysis of venting from a linguistic perspective would be fruitful, unfortunately, they did not undertake it.

1) Venting as a Speech Act

Thorson and Baker (2019) take venting, complaining and ranting to be three distinct speech acts that have in common the expression of anger. To some extent, this is right, as there is much confusion in the literature and researchers consider venting and ranting the same speech act “[…] and use the terms synonymously” (Signorelli 2017: 16). However, venting and ranting could rather be regarded as sub-types or variations of a broader, more general or overarching category of speech act: complaining.

Venting and ranting satisfy in the same way as complaining four of the twelve criteria proposed by Searle (1975) in order to distinguish specific verbal actions: namely, those pertaining to the illocutionary point of the act, the direction of fit between the speaker’s words and the external world, the expressed psychological state and the propositional content of the utterance(s) whereby a verbal action is attempted. In other words, complaining, venting and ranting share similar features stemming from the speaker’s intentionality, the relationship between what she says and the external world, her psychological state while speaking and the core meaning or import of what she says. Complaining would then be an umbrella category subsuming both venting and ranting, which would differ from it along other dimensions.

1.1) Pragmatic and Conversational Features of Complaints

Pragmatists working within the fruitful speech act-theoretic tradition (Austin 1962; Searle 1969, 1975) have made illuminating contributions on complaints, which they have classified as expressive acts wherewith the speaker, or complainer or complainant, expresses a variety of negative feelings or emotions. This is a relevant aspect unveiling illocutionary point or intentionality. Such feelings or emotions include anger, irritation, wrath, frustration, disappointment, dissatisfaction, discontent, discomfort, anxiety, despair, etc.

This is another key point, but it shows this time the expressed psychological state (Edmondson and House 1981; Laforest 2002; Edwards 2005). In fact, the expression of such feelings and emotions –a further important issue linked now to the communicated propositional content (“I am angry at/disappointed by p”)– differentiates complaints from other expressive acts like complimenting, where the expressed psychological states are positive: admiration, approval, appraisal, etc. (Wolfson and Manes 1980; Manes and Wolfson 1981).

The feelings and emotions voiced by the complainer concern some state of affairs –another person’s behaviour, appearance, traits, mood, etc., an event and, evidently, some injustice, too– which is regarded not to meet (personal) expectations or standards, or to violate sociocultural norms. The state of affairs originating the complaint is referred to as the complainable and is assessed or appraised from the complainer’s point of view, so complaints often involve a high degree of subjectivity (Edmondson and House 1981; Boxer 1993a, 1993b; Trosborg 1995). As expressive acts, complaints lack direction of fit: neither do they reflect the outer world, nor is this affected by or adapted to what the complainer says.

However, complaints could also be considered to some extent informative or representative acts, inasmuch as the complainer may make the hearer –or complainee– aware of the unsatisfactory state of affairs, which might have gone completely unnoticed or be utterly unknown to him. If so, complaints would be hybrid acts combining the expression of psychological states and the dispensing of information. Accordingly, they could have a words-to-world direction of fit because what the complainer says matches the world, at least from her perspective.

Complaints can be subdivided in various manners. A first twofold division can be made depending on whether the complainable pertains to the complainee or not. Thus, direct complaints concern a state of affairs for which the complainee is held responsible, while indirect complaints deal with one whose responsibility lies in a third party, who may be present at the conversational exchange or absent (Edmondson and House 1981; Boxer 1993a, 1993b; Trosborg 1995).

Another twofold distinction may be made depending on whether the complainer simply voices her feelings or has further intentions. Hence, complaints are retrospective acts when she just expresses her psychological states about some recent or past state of affairs without further intentions, or prospective when she also seeks to influence the complainee and bias his (future) course of action (Márquez Reiter 2005).

In discoursive, conversational terms, complaints can be made through just a single sentence that is produced as an utterance counting as the core act, or through more than one sentence and utterance, either in the same conversational turn or in different ones. Additional utterances make up pre-sequences or post-sequences, depending on their position relative to the core act, or moves, a label frequently used in the literature on conversation analysis.

Since they often lend support to the complaint by offering further details about the complainable, giving reasons for the complainer’s feelings and/or informing about her expections, those moves work as supportive moves. A core complaint and the possible supportive moves accompanying it are often arranged in adjacency pairs along with the utterances reacting to them, whereby the complainee agrees, shows his own psychological states, elaborates on the complaint or responds to it (Cutting 2002; Sidnell 2010; Padilla Cruz 2015; Clift 2016).

1.2) Characterising Venting

Following this characterisation, venting can be said to be a type of complaining on the basis of the following features: its topic or aboutness, its target, the participation of (an)other individual(s), dialogicality, length, the newness or known nature of its subject matter, and the predominance of the expressive and representative functions or the fulfilment of an additional influential or conative function. Of these, the first three features are fundamental, while the fourth and the fifth ones may be regarded as consequences of the third feature. Whereas the sixth one facilitates differentiation between types of venting, the seventh enables recognition of intentions other than simply voicing feelings about recent or past states of affairs.

Although solely produced by one individual –the complainer or venter– venting would be an indirect form of complaining that “[…] reveals underlying perspectives [on] a given topic, situation, or individual(s)” (Signorelli 2017: 2) and engages (an)other individual(s) who must share the assessment of, perspective on and feelings about the complainable, as well as be in a position to react in a particular manner or intend to do so in the (immediate) future.

Their sharing such viewpoints and feelings may prompt participation in the discoursive or conversational episode through tokens of agreement or commiseration, enquiries aimed at getting additional information about the complainable, further verbalisation of negative feelings through additional censuring, critique or irritated comments, and expression of commitment to future remedial action (Boxer 1993a).

Therefore, venting could be depicted as a dialogic phenomenon that is achieved discoursively and requires conversation, to which (an)other participant(s) contribute(s). As Signorelli puts it, “[…] venting is deliberately and necessarily communal” (2017: 17) and can therefore be described as a type of “participatory genre” (2017: 16) with a specific purpose, recognisable moves and characteristic rhetorical strategies (2017: 1).

Its dependency on the contribution of some other epistemic agent(s) makes venting be a cooperative action that is co-constructed by means of the joint endeavours of the venter and her audience. Its dialogic nature causes conversation to unfold through more than just one turn or adjacency pair, so venting episodes may be (considerably) longer variations of complaints, which may be performed by means of just one utterance or a brief sequence of utterances that is normally followed by reactions or responses.

Hence, venting would require more effort, time and verbal material enabling the venter to elaborate on her viewpoints, clearly express her feelings, refine, revise or deepen into the subject matter, and/or announce or hint her expectations. Through it the venter seeks to secure her audience’s future collaboration, which renders venting a long form of prospective complaining. In turn, the audience may show understanding, indicate their positioning as regards what is talked about and/or reveal their future intentions.

1.3) Venting and Related Actions

Venting cannot be judged to differ from complaining on the grounds of the likelihood for a solution to a problem to exist or to be plausible, as Thorson and Baker (2019) conjecture. If a solution to a problem actually exists, that is something external, extralinguistic. Whether the solution is worked out or sought for, and ends up being administered or not, are perlocutionary effects (Austin 1962) that escape the venter’s control. Indeed, although perlocutionary effects may be intended or expected, and, hence, insinuated and pursued through what is said and how it is said, whether a particular solution to a problem is actually given or not is something that totally falls under the audience’s control. Venting nevertheless displays pragmatic and conversational properties that single it out as a special manifestation of complaining.

On the other hand, venting is also distinct from ranting in that, regardless of whether ranting is a direct or indirect form of complaint, it initially excludes the participation of the audience. Ranting, therefore, is chiefly a monologic speech action characterised by its length and detail, too, but deprived of joint cooperation. It mainly is an “[…] individualistic production of identity” (Vrooman 2002: 63, quoted in Signorelli 2017) that is “[…] rooted in self-styling” (Signorelli 2017: 12) and whose mission is “[…] to establish and defend a position of social distance” (Signorelli 2017: 13).

If something distinguishes ranting, that may be the intensity, vividness and high level of irritation or agitation wherewith the complainable is presented, which results in a verbal outburst, as Thorson and Baker (2019) rightly put it. Relying on Searle’s (1975) parametres to classify speech acts, the strength with which ranting is performed certainly differentiates it from venting and also sorts it out as a peculiar manifestation of complaining. Ranting, then, differs from venting on the grounds of its narrative nature and emotional intensity (Manning 2008: 103-105; Lange 2014: 59, quoted in Signorelli 2017).

2) The Two Types of Venting

As pointed out, Thorson and Baker (2019) differentiate between heavy-load and maintenance venting. In their view, the former arises when nothing or very little is known about a disappointing, frustrating, irritating or unfair issue. The venter’s action, then, seems to be mainly aimed at informing her audience and giving details about the issue in question, as well as at making them aware of her feelings.

In turn, maintenance venting appears to correspond to the sort of trouble talk (Jefferson 1984, 1988) in which people engage every now and then when they are already acquainted with some negative issue. This distinction, therefore, may be refined by taking into account the informational load of each action, or, to put it differently, its informativeness, i.e. the newness or known nature of the complainable (Padilla Cruz 2006).

In informational terms, heavy-load venting may be more informative because either what is talked about is utterly unknown to the audience or both the venter and her audience are familiarised with it, but have not dealt with it beforehand. Both the informative –or representational– and the expressive function play a major role in this sort of venting: along with conveying her feelings the venter also dispenses information, the possession of which by the audience she considers is in her interest.

The informativeness of maintenance venting, in contrast, would be lesser, as the venter and her audience are already acquainted with a troublesome or disrupting state of affairs because they have previously discussed it in previous encounters. Although this type of venting still fulfils an informative or representational function, this is subservient to the expressive function and to an additional one: affirming or strengthening common viewpoints and feelings (Padilla Cruz 2004a, 2004b, 2005). This is essential for aligning the audience with herself or positioning them along with her as regards the complainable.

The low level of informativeness of maintenance venting and the affirmation or reinforcement of common viewpoints that it achieves render this sort of venting a phatic action in the sense of anthropologist Bronisław K. Malinowski (1923). It is of little informational relevance, if this is understood to amount to the newness or unknown nature of information, and, therefore, of scarce importance to the audience’s worldview. Even if maintenance venting does not significantly improve or alter their knowledge about the vented issue, like phatic discourse, it does nevertheless fulfil a crucial function: creating or stressing social affinity, rapport, bonds of union, solidarity and camaraderie between the venter and her audience (Padilla Cruz 2004a, 2004b, 2005).

These effects stem from venting’s implication that the interlocutors brought together have similar viewpoints and feelings about a problematic or unfair state of affairs. Maintenance venting, so to say, insinuates or highlights that the interlocutors may be equally affected by what is talked about, expect a similar reaction or react to it in a similar manner. It fosters a feeling of in-group membership through a topic with which the interlocutors are equally acquainted, which similarly impacts them and towards which they also hold akin attitudes (Padilla Cruz 2006).

Conclusion

Venting satisfies criteria that enable its classification as a manifestation of complaining behaviour. Owing to its target –a third party– topic –some recent or past state of affairs– and fulfilment of expressive, representative and conative functions, it amounts to an indirect prospective form of complaint. Its conversational features make it exceed average complaints made through just one conversational turn or adjacency pair, so venting requires more time and effort. However, if there are characteristics significantly distinguishing venting, these are dialogicality and engagement of the audience.

Venting certainly depends on the presence and participation of the audience. It must be jointly or cooperatively accomplished through dialogue, so it must be seen and portrayed as a communal action that is discoursively achieved. The audience’s participation is crucial for both the acknowledgement of a troublesome state of affairs and the achievement of the ultimate goal(s) sought for by the venter: fighting or eradicating the state of affairs in question. While dialogicality and participation of the audience facilitate differentiation between venting and another type of complaint, namely, ranting, the level of informativeness of what is vented helps more accurately distinguish between heavy-load and maintenance venting.

It is along these pragmatic and conversational features that venting may be more precisely described from a linguistic perspective. Although this description may certainly enrich our understanding of why it may have the effects that Thorson and Baker (2019) ascribe to it, other issues still need considering. They are left aside for future work.

Contact details: mpadillacruz@us.es

References

Austin, John L. How to Do Things with Words. Oxford: Oxford University Press, 1962.

Borgwald, Kristin. “Women’s Anger, Epistemic Personhood, and Self-Respect: An Application of Lehrer’s Work on Self-Trust.” Philosophical Studies 161 (2012): 69-76.

Boxer, Diana. “Complaints as Positive Strategies: What the Learner Needs to Know.” TESOL Quarterly 27 (1993a): 277-299.

Boxer, Diana. “Social Distance and Speech Behaviour: The Case of Indirect Complaints.” Journal of Pragmatics 19 (1993b): 103-105.

Clift, Rebecca. Conversation Analysis. Cambridge: Cambridge University Press, 2016.

Cutting, Joan. Pragmatics and Discourse. A Resource Book for Students. London: Routledge, 2002.

Dotson, Kristie. “Tracking Epistemic Violence, Tracking Practices of Silencing.” Hypatia 26, no. 2 (2011): 236-257.

Edmondson, Willis, and Juliane House. Let’s Talk and Talk about It. München: Urban & Schwarzenberg, 1981.

Edwards, Derek. “Moaning, Whinging and Laughing: The Subjective Side of Complaints.” Discourse Studies 7 (2005): 5-29.

Jefferson, Gail. “On Stepwise Transition from Talk about a Trouble to Inappropriately Next-positioned Matters.” In Structures of Social Action. Studies in Conversation Analysis, edited by J. Maxwell Atkinson and John Heritage, 191-222. Cambridge: Cambridge University Press, 1984.

Jefferson, Gail. “On the Sequential Organization of Troubles-Talk in Ordinary Conversation.” Social Problems 35, no. 4 (1988): 418–441.

Laforest, Marty. “Scenes of Family Life: Complaining in Everyday Conversation.” Journal of Pragmatics 34 (2002): 1595-1620.

Lange, Patricia G. “Commenting on YouTube Rants: Perceptions of Inappropriateness or Civic Engagement?” Journal of Pragmatics 73 (2014): 53-65.

Malinowski, Bronisław K. “The Problem of Meaning in Primitive Languages.” In The Meaning of Meaning. A Study of the Influence of Language upon Thought and of the Science of Symbolism, edited by Charles K. Ogden and Ivor A. Richards, 451-510. New York: Harcourt, Brace & Company, INC, 1923.

Manes, Joan, and Nessa Wolfson. “The Compliment Formula.” In Conversational Routine. Explorations in Standardized Communication Situations and Prepatterned Speech, edited by Florian Coulmas, 115-132. The Hague: Mouton, 1981.

Manning, Paul. “Barista Rants about Stupid Customers at Starbucks: What Imaginary Conversations Can Teach Us about Real Ones.” Language & Communication 28, no. 2 (2008): 101-126.

Márquez Reiter, Rosina. “Complaint Calls to a Caregiver Service Company: The Case of Desahogo.” Intercultural Pragmatics 2, no. 4 (2005): 481-514.

Padilla Cruz, Manuel. “Aproximación pragmática a los enunciados fáticos: enfoque social y cognitivo.” PhD diss., Universidad de Sevilla, 2004a.

Padilla Cruz, Manuel. “On the Social Importance of Phatic Utterances: Some Considerations for a Relevance-Theoretic Approach.” In Current Trends in Intercultural, Cognitive and Social Pragmatics, edited by Pilar Garcés Conejos, Reyes Gómez Morón, Lucía Fernández Amaya and Manuel Padilla Cruz, 199-216. Sevilla: Research Group “Intercultural Pragmatic Studies”, 2004b.

Padilla Cruz, Manuel. “On the Phatic Interpretation of Utterances: A Complementary Relevance-Theoretic Approach.” Revista Alicantina de Estudios Ingleses 18 (2005): 227-246

Padilla Cruz, Manuel. “Topic Selection for Phatic Utterances: A Relevance-Theoretic Approach.” In Usos sociales del lenguaje y aspectos psicolingüísticos: perspectivas aplicadas, edited by Joana Salazar Noguera, Mirian Amengual Pizarro and María Juan Grau, 249-256. Palma de Mallorca: Universitat de les Illes Balears, 2006.

Padilla Cruz, Manuel. “Pragmatics and Discourse Analysis.” In The Encyclopedia of Applied Linguistics, edited by Carol A. Chapelle, 1-6. Hoboken, N.J.: John Wiley & Sons, 2015.

Searle, John. Speech Acts: An Essay in the Philosophy of Language. Cambridge: Cambridge University Press, 1969.

Searle, John. “Indirect Speech Acts.” In Syntax and Semantics. Vol. 3: Speech Acts, edited by Peter Cole and Jerry Morgan, 59-82. New York: Academic Press, 1975.

Sidnell, Jack. Conversation Analysis. An Introduction. Oxford: Wiley-Blackwell, 2010

Signorelli, Julia A. “Of Pumpkin Spice Lattes, Hamplanets, and Fatspeak: The Venting Genre as Support and Subversion on Reddit’s r/Fatpeoplestories.” MA diss., The University of North Carolina at Charlotte.

Tessman, Lisa. “Critical Virtue Ethics: Understanding Oppression as Morally Damaging.” In Feminists Doing Ethics, edited by Peggy DesAultes and Joanne Waugh, 79-99. Lanham, MD: Rowman Littlefield, 2001.

Thorson, Juli, and Christine Baker. “Venting as Epistemic Work.” Social Epistemology. A Journal of Knowledge, Culture and Policy (2019).

Trosborg, Anna. Interlanguage Pragmatics. Requests, Complaints and Apologies. Berlin: Mouton de Gruyter, 1995.

Vrooman, Steven S. “The Art of Invective: Performing Identity in Cyberspace.” New Media & Society 4, no. 1 (2002): 51-70.

Wolfson, Nessa, and Joan Manes. “The Compliment as a Social Strategy.” Papers in Linguistics 13, no. 3 (1980): 391-410.

[1] The feminine third person singular personal pronoun will be used throughout this paper in order to refer to an individual adopting the role of speaker in conversational exchanges, while the masculine counterpart will be used to allude to the individual adopting that of hearer.